About these terms
These terms apply whenever you purchase a package from Engaze, a sole trader business based in London, UK ("we", "us", "Engaze"). By purchasing a package or submitting a brief, you agree to the terms below. If anything here is unclear, email hello@engaze.co.uk before ordering.
Our services
Engaze creates AI-generated social video ads, informative videos, image ad sets, and brand identity assets (including logos and brand guidelines) for businesses of every size, using tools including Runway. Exact deliverables, formats, and turnaround times for each package are listed on our pricing page at the time of purchase.
Ordering and payment
- You'll start by completing a brief describing what you'd like made, including any add-ons.
- Once we've reviewed your brief, we'll send you a secure payment link via Stripe for the exact total, including any add-ons selected. No payment is taken before this point.
- Work begins once payment is received — turnaround times are counted from this point, not from when the brief was submitted.
- Monthly retainers renew automatically each month until cancelled; you can cancel at any time via our Contact page and will not be charged for the following month.
Revisions
Each package includes a set number of revision rounds, as listed on the pricing page. A revision means adjusting the draft we've already produced based on your feedback. Requests that significantly change the original brief (a different subject, format, or concept entirely) may be treated as a new order at our discretion.
Delivery and approval
We'll send a watermarked draft for your review before final delivery. Once you approve a draft, we'll send the final, unwatermarked files. Please review drafts carefully — once a final asset has been delivered, further changes may fall outside your included revisions.
Usage rights
Once we deliver your final assets, you own the rights to use them for your business — in your marketing, on your website, on social media, and in advertising. Engaze retains the right to display the work in our own portfolio and marketing materials, unless you ask us not to.
Refunds and cancellations
- If we haven't started work on your order (i.e. you haven't submitted a brief yet), you can request a full refund at any time.
- Once work has begun, refunds are considered on a case-by-case basis, taking into account the work already completed.
- If you're not satisfied with a final delivery and it doesn't reasonably match your brief, contact us — we'll always try to make it right before considering a refund.
What we need from you
To deliver good results, we rely on the information, references, and any files (such as logos or photos) you provide in your brief. Delays in providing this information, or in responding to draft approvals, may extend your delivery timeframe accordingly.
AI-generated content
Assets are created using AI generation tools. While we review outputs for quality and relevance, AI-generated content can occasionally produce unexpected results — this is part of why revisions are included in every package. We do not guarantee that any specific creative outcome will be achieved on the first draft.
Limitation of liability
Engaze provides creative and marketing assets and is not responsible for the business outcomes of using them (such as sales, bookings, or engagement levels). Our liability for any claim relating to our services is limited to the amount you paid for the relevant package.
Governing law
These terms are governed by the laws of England and Wales. Any disputes will be handled through the courts of England and Wales.
Changes to these terms
We may update these terms from time to time. The "last updated" date at the top of this page will always reflect the most recent version. Continued use of our services after a change means you accept the updated terms.
Contact
Questions about these terms can be sent to hello@engaze.co.uk.